Bright Memories Ears

• Standard Processing: Our current processing time is 1-2 business days for most items, which are ready to ship immediately.
• Custom Orders: Custom, Sparkle, and Modified Ears might need an extra 1-2 days due to the personalized crafting process.

 Shipping Options & Delivery Times

• Ground Advantage orders will be delivered in 8-10 business days.
• Priority Mail orders will be delivered in 5-8 business days.
• RUSH ORDER will be delivered in 3-5 business days.
• We also offer Resort Delivery or Local Pick Up if you are coming to Orlando FL.

Important Shipping Notes

• Delivery Estimates: We cannot guarantee the delivery times if there is a delay that is the result of unforeseen and uncontrollable circumstances, such as a typo or issue with the shipping address you’ve submitted, poor weather conditions, backlogs at the post office, etc. Packages shipping internationally cannot be guaranteed due to customs, duty requirements or postal service issues that are outside of our control.
• Order Priority: All orders are shipped on a first-come first-served. Except orders with RUSH ORDER. Those will be shipped next morning or same day prior to all orders.
• Tracking Information: After leaving our studio, USPS may initially not scan packages until reaching a distribution center. Allow up to 24 hours for your tracking information to update. A status of "shipped" means your order is on its way.

Order Processing Time:
• Pickup orders typically take up to 24 hours to be ready.
• For urgent orders, please contact us via chat, and we will do our best to accommodate your request.

Pickup Hours:
• Standard pickup is available Monday through Friday, 9 AM to 3 PM.
• After-hours or weekend pickup is available upon request. Please contact us via chat to arrange this in advance.

Friday Orders:
• Orders placed on Fridays will be ready for pickup on the following Monday unless prior arrangements have been made.
• If you need an urgent pickup on Friday or over the weekend, please confirm with us via chat.

Pickup Confirmation:
• You'll receive an email with the pickup address once your order is ready. Please only come by after coordinating with a team member to confirm a pickup time.
• To avoid any delays, reach out to us via chat as soon as possible with your preferred pickup date and time if you haven’t scheduled it yet.

Cancellation Policy
• If you choose to cancel your pick-up order after it has been prepared and is ready for pick-up, a 25% restocking fee will be applied. This policy applies to all cancellations, with no exceptions.

Unclaimed Orders
• Orders not picked up within 7 days of the arranged pickup date will be canceled and refunded as store credit only minus a 25% restocking fee. This policy applies to all cancellations without exception.

No Notification / No Response Policy:
• Customers who do not schedule a pickup within 7 days of placing their order, or who fail to respond to our messages, emails, or notifications, will have their order canceled and refunded as store credit only. This policy applies to all cancellations without exception.

Eligible Delivery Locations
• We deliver to all Theme Park Resorts and nearby hotels in Orlando, Florida.

Placing a Resort Delivery Order
• Select the “Resort Delivery” option under “Ship” at checkout.
• Please place orders at least two days prior to your arrival date.

Weekend Deliveries
• Orders for weekend delivery must be placed by 2:00 PM on Friday.
• Orders placed after 2:00 PM on Friday will be delivered the following Monday.
• For last-minute or weekend orders, please message us via chat to confirm delivery availability.

Required Information for Resort Delivery
• When placing your order, provide:
• Full name, resort name, reservation number, phone number, and stay dates.
• If your reservation is under a different name, include that name.
• ALL information must be sent via our website’s chat support to ensure timely delivery.

Delivery Timing
• Due to updated resort policies, packages can no longer be delivered before your arrival date.
• Deliveries are only made after you have checked in at your resort.
• Once you provide your confirmed room number, your package will be delivered to Bell Services that same night. Please text our delivery company ‭at (689) 284-4208‬ with your room number. We will only deliver once we receive this.

• Packages can no longer be delivered to the front desk or concierge.

Collecting Your Package
• Once delivered, you may pick up your package directly from Bell Services.

If Your Package Cannot Be Located or Accepted
• Please ensure all provided reservation details and room information are accurate to avoid delays.

• Once delivered, packages are left with Bell Services.

• If Bell Services cannot locate your package, please contact us immediately through our website chat support so we can assist.

For a seamless delivery, accurate information and timely pickup are essential.

• Easy Returns: At Little Ears Boutique, your satisfaction is our mission. If you’re not happy with your order, you may request to return it within 3 days of delivery for full refund or up to 7 days for store credit, no questions asked. However, please note the following conditions to ensure a smooth return process.
• Damaged or Incorrect Items: If your order arrives damaged, defective, or not as ordered, please reach out to us via Chat Support within 3 business days. If you reach out after day 3 we will do our best to assist you with a replacement or store credit. No refunds will be issued for damaged ears if reported after 3 days. 
• Custom and Altered Items: We cannot accept returns or offer refunds for custom-made or altered products due to their unique nature.
• Condition of Return: To qualify for a full refund, items must be returned unworn and in their original packaging or plastic. If these conditions are not met, we reserve the right to apply a 50% restocking fee or deny the return based on the item's condition.
• Refund Process: Upon receiving your return, we’ll inspect the item(s) and process a refund to your original payment method within 7-10 business days

Return Deadline: The package must be handed to and scanned by USPS within 5 days from when the return is approved. If the return is not in possession of USPS by the 5th day you will only be eligible to receive 50% refund as store credit. NO EXCEPTIONS. 

• Self-Paid Return: Customers must provide proof of return shipment with a receipt image or tracking info via our support chat.
• Label from LEB: If provided with our return label, no need to update us as we'll have access to tracking info.

PLEASE READ:  By purchasing from our website, you understand and agree that these policies are non-negotiable. Unfortunately, we have encountered instances of abuse of our return policy, where customers use items during their vacation and then attempt to return them. This practice is unfair and places a significant strain on our finances as a small business.

Your satisfaction is our top priority! Should you have any concerns or need assistance, don't hesitate to contact us. We value your support and appreciate your understanding of our policy.

How to Process a Return

1. Initiate a Return: To begin your return, please log into your ACCOUNT on our website.
2. Access Your Orders: Enter the email associated with your order to receive an access code. Once you enter the code, you’ll see a portal with all your past orders.
3. Request a Return: Select the order/item you wish to return, and submit your request. We’ll process your return within 72 hours and provide further instructions.

At Little Ears Boutique, we love rewarding our customers with special discounts and promotions! Please take a moment to review our policy regarding coupon codes, promotions, and sales.

COUPON CODES
• Coupon codes must be entered at checkout and cannot be applied once an order has been placed.
• Only one coupon code may be used per order.
• Coupon codes cannot be combined with other discounts, promotions, or offers.
• Coupon codes cannot be applied to previous purchases, gift cards, or shipping costs.
• Expired or inactive codes will not be honored.
• Certain collections, gift boxes, custom items, last chance, create your own or limited-edition items may be excluded from discounts.

SALES & PROMOTIONS
• All sale and promotional pricing is valid only during the advertised time frame and while supplies last.
• Prices for orders placed before or after a sale period will not be adjusted.
• Sale items and limited-time offers are final sale and not eligible for returns, exchanges, or price adjustments.
• We reserve the right to modify or cancel promotions at any time without prior notice.

GIFT CARDS & STORE CREDIT
• Gift cards and store credit cannot be purchased using a coupon code.
• Discount codes cannot be applied to orders paid with store credit.

To view all policies please visit our POLICIES page.

Get most of your answers by visiting our FAQ page.