What materials are used in your Mickey headbands? Our headbands are crafted from high-quality materials, including sequin, satin fabric, polyester, felt, UV vinyl, glitter vinyl, acrylic, glass and resin rhinestones, faux fur, and other embellishments. We select materials for durability and safety. If you encounter any issues, please contact us via our support chat.

What sizes are available for the Mickey headbands? We offer a standard size suitable for both children (ages 5 and up) and adults. Additionally, we provide elastic headbands designed for toddlers, babies, and adults.

Are the headbands comfortable and adjustable for different head sizes? Yes, our headbands naturally adjust to various head sizes, ensuring a comfortable fit for all-day wear. Unlike some other ears, our headbands do not press against the back of the ears, reducing the likelihood of headaches.

Do you offer customization or personalization options for current designs? Currently, we do not offer full customization or personalization. However, we may accommodate small changes, such as removing a design component or changing the bow or headband color. Please contact us before placing your order to discuss any modifications.

Can I request a custom design or collaborate on a new headband style? While we are not currently accepting custom design requests, we welcome feedback and suggestions. If you have an idea for a new headband style or design, feel free to share it with us for future consideration.

Are there seasonal or limited edition Mickey headbands available? Yes, we occasionally release seasonal or limited edition headbands. To stay updated on new releases, subscribe to our newsletter or follow us on social media.

Are the headbands suitable for individuals with sensitive skin, sensory issues, or allergies? Our headbands are generally suitable for individuals with sensitive skin or allergies. For those with sensory issues, we include a rubber grip on our headbands. If preferred, you can request the removal of this grip via chat after placing your order or by leaving a note during checkout.

Where can I find reviews or testimonials from previous customers? You can find customer reviews and testimonials on our website and social media channels. We take pride in our products and customer satisfaction, and we encourage you to read about others' experiences before making a purchase.

Can I return my ears to Little Ears Boutique? Yes, you can return your order within 3 days of delivery for a full refund or within 7 days for store credit, provided the item is unworn and in its original packaging.

What should I do if my order arrives damaged, defective, or incorrect? Please contact us via Chat Support within 3 business days of receiving your order. After this period, we can only offer a replacement or store credit. No refunds will be provided for damaged items reported after 3 days.

Can I return custom-made or altered items? No, we do not accept returns or offer refunds on custom-made or altered items, as these are unique and tailored to you.

What condition must returned items be in for a full refund? Items must be unworn and in their original packaging. If items are not in this condition, a 50% restocking fee may apply or we may deny the return based on the item's condition.

How long does the refund process take once my return is received? After we receive and inspect your return, we will process your refund within 7-10 business days to your original payment method. The time it takes for the credit to appear depends on your bank.

How long do I have to return an item once it's approved? Your return must be handed to and scanned by USPS within 5 days of return approval. If not, only a 50% refund as store credit will be offered.

How do I get a return label from Little Ears Boutique? Customers are responsible for their own return shipping and must provide proof of shipment via our support chat. If we issue a return label, no further action is needed on your part.

How do I initiate a return? Log into your account on our website using the email linked to your order. You'll receive an access code to view past orders. Select the order/item to return, submit the request, and we'll respond with instructions within 72 hours.

How can I contact customer support? The best way to get help is through our support chat (question mark bubble on the bottom right corner of our website). We aim to respond within 24 hours.

Can I purchase in bulk for an organization, school, or group? Yes, we offer discounts and bulk purchasing options. Please contact us via our support chat for assistance.

Are there any discounts or promotions available? We periodically offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated.

What payment methods do you accept? We accept various payment methods, including Shop App, credit/debit cards, PayPal, and other secure online payment options.

Do you offer gift wrapping or special packaging options? Not yet. We are working on adding this option.

How can I view and use my store credit? To view your store credit on a mobile device, visit littleearsb.com, click on the menu (three lines in the top left), and scroll down to log in using the same email as your original order. Once logged in, select “Profile” to find your store credit under “Payment Information.”

What is processing time? Processing time refers to the period from when you place your order to when it is dispatched from our studio. This includes verifying your order, preparing your items, and packaging them for shipment.

What is your current processing time? Our standard processing time ranges from 1-2 business days, depending on order volume and specific items. Some products, including hats, visors, sparkle, and customized products, may require additional time.

Does processing time include shipping time? No, processing time does not include shipping time. Shipping time depends on the shipping method chosen during checkout.

Do you offer local delivery or pickup? Yes, for customers visiting Walt Disney World in Orlando, FL, we offer Resort Delivery. You can order as soon as two days before your trip, and we will deliver to you. For same weekend delivery, your order must be placed on Friday before 2:00 PM or it will be delivered the following Monday.

Do you offer expedited shipping options? Yes, we offer expedited shipping options. You can select your preferred shipping method during checkout. For urgent requests, please contact us through chat support.

How can I check the status of my order? You can check your order status by logging into your account on our website or by initiating a chat support session. We'll also send you email updates as your order progresses.

Can I track my order once it's been placed? Yes, you will receive a tracking number via email once your order has been processed. You can also find the tracking under your account on our website.

How long does it take to receive my order? On average, 85% of our orders are delivered within 5 days. Delivery times vary depending on your location and selected shipping method.

What are the pickup hours?

Standard pickup is available Monday through Friday, 9 AM to 4 PM. After-hours or weekend pickup can be arranged upon request via chat.

How long does it take to process my pickup order? Pickup orders typically take up to 24 hours to be ready. For urgent orders, reach out via chat, and we will do our best to accommodate your needs.

When will orders placed on Fridays be ready for pickup? Orders placed on Fridays will generally be ready the following Monday unless prior arrangements have been made. For urgent pickups on Friday or over the weekend, please confirm with us via chat.

How will I know when my order is ready for pickup? You will receive an email notification with the pickup address once your order is ready. To avoid delays, if you haven’t scheduled a pickup time, please contact us via chat with your preferred pickup date and time.

Can I pick up my order over the weekend? Yes, weekend pickup is possible by request. Please contact us via chat to arrange in advance.

Can I cancel my pickup order after it's been prepared? Yes, you can cancel a pickup order after it's been prepared, but a 25% restocking fee will apply to cover the time and materials used.

What happens if I don’t pick up my order ? If your order is not picked up within 7 days of the agreed-upon pickup date, it will be canceled and a 50% restocking fee will be applied. This policy applies to all cancellations without exception.

Which resorts do you deliver to? We offer delivery to any Disney Resort or neighboring hotels in Orlando, Florida.

How do I place an order for resort delivery? Select the resort delivery option at checkout under "Ship." Ensure your order is placed at least two days prior to your desired delivery date. For weekend deliveries, orders must be placed before 2:00 PM on Friday. Orders placed after this time will be delivered the following Monday.

What information do I need to provide for resort delivery? Provide your full name, resort name, reservation number, phone number, and dates of your stay. If the reservation is under a different name, please provide that as well. Send all this information via our chat support on the website.

When will my delivery arrive at the resort? We schedule deliveries to arrive at the resort’s concierge or front desk the night before your confirmed arrival date.

What should I do upon arrival at the resort? Upon arrival, collect your package from the concierge or front desk. We recommend notifying them of your delivery upon check-in.

What happens if the resort cannot find my package or refuses to accept it? If the resort staff cannot locate your reservation or refuses to accept the package due to incorrect or missing information, you will be responsible for the cost of a second delivery attempt. To avoid this, ensure all provided details are accurate.

Can I change the delivery address after I've placed my order? Yes, you can change the delivery address as long as your order has not left our studio. Please contact us immediately via our chat if you need to update your delivery address.

What happens if my order has already been shipped? If your order has already been dispatched, we're unable to change the delivery address. In this case, the customer is responsible for arranging the return of the item to our studio to be eligible for a refund. If you do not have access to that address, unfortunately there is not much we can do and it is your responsibility to recover the package. 

What should I do if I still want it delivered to a new address? You are welcome to place a new order with the correct delivery address.

Remember, it's important to contact us as soon as possible for any address changes to ensure the smoothest resolution.

Can I cancel my order after placing it? Due to our quick processing and shipping, we can't guarantee cancellations for in-stock orders. However, we encourage you to contact us immediately if you need to cancel, and we'll do our best to accommodate your request before the order ships.

What happens if I want to cancel but my order has already been shipped? Once an order is shipped, it's no longer possible to cancel it through us directly. You may be eligible to return the item after you receive it, depending on our return policy.

How can I request an order cancellation? Please reach out to us as soon as you decide to cancel your order through our chat support. If we do not see or answer your cancellation request in time the policy still applies that you are responsible for returning the items for a refund.

Will I get a full refund if my cancellation request is successful? Yes, if we're able to cancel your order before it ships, you will receive a full refund to your original payment method.

Are there any safety considerations when wearing the headbands? Yes. At Little Ears Boutique, the safety and well-being of our customers—especially children—is our top priority. Our Mickey headbands are crafted in accordance with applicable safety standards to provide a secure and enjoyable experience.

However, we ask customers to follow these important safety guidelines:

• Always supervise children while they are wearing our headbands to avoid potential accidents or choking hazards.
• Many of our designs include small parts or embellishments. While securely attached, these may become loose over time with regular use.
  

Who is responsible if an incident occurs while using a headband? While we adhere to high safety and quality standards, Little Ears Boutique cannot be held responsible for any injury or harm, including choking, resulting from loose parts or improper supervision during use.

What safety responsibilities do customers agree to? By purchasing and using our headbands, customers acknowledge and agree to take certain safety precautions. This includes ensuring that children are supervised at all times while wearing the product and regularly inspecting the headbands for any signs of wear, damage, or loose embellishments that could pose a risk.4o

How should I clean and care for my Mickey headband? To keep your Mickey headband in the best condition, we recommend spot cleaning only. Use a damp cloth with mild soap to gently clean the surface. Avoid soaking the headband or placing it in a washing machine, as this can damage the materials and structure. After cleaning, allow the headband to air dry completely before storing or wearing it again.

Are there special care tips for the decorations and embellishments? Yes! To ensure your headband stays looking its best, we recommend handling all decorative elements gently to prevent damage. Avoid bending, twisting, or over-stretching the headband, as this may affect its shape or loosen embellishments. When not in use, store the headband in a cool, dry place away from direct sunlight to help preserve its colors and materials.