Frequently Asked Questions

About our Ears, Sizes and Customs

What materials are the Mickey headbands made from? Our Mickey headbands are made from high-quality materials such as sequin, satin fabric, polyester, felt, UV vinyl, glitter vinyl, acrylic,  glass and resin rhinestones, faux fur, and many other types of materials and embellishments.

All materials are carefully picked for durability and safety. If you have any issues with your product please reach out to us via our support chat. 

What sizes are available for the Mickey headbands? Our Mickey headbands are available in one standard size suitable for both children (5+ and adults). We also offer elastic headbands for toddlers, babies as well as adults.

Are the headbands comfortable & adjustable for different head sizes?Yes, our Mickey headbands naturally adjust to various head sizes, ensuring a comfortable fit for everyone for all day wear. Differently than other ears, our headbands do not pressure the back of the ears and doesn’t cause headaches. 

Do you offer customization or personalization options for the current designs? At this time, we do not offer customization or personalization options for our Mickey headbands. However, we may be able to accommodate small changes like remove a design component or change bow, headband color. Contact us before. 

Can I request a custom design or collaborate on a new headband style? While we are not currently doing custom designs, we welcome feedback and suggestions from our customers. If you have an idea for a new headband style or design, please feel free to share it with us, and we'll consider it for future product development.

We have offered custom designs for a long time and may come back with that service soon. Feel free to ask us anytime.

Are there any seasonal or limited edition Mickey headbands available? Yes, we occasionally release seasonal or limited edition Mickey headbands. Keep an eye on our website or subscribe to our newsletter for updates on new releases.

Shopping, Payments & Discounts

How can I contact customer support if I have further questions or issues? The best way to get help with an existing order or any questions is through our support chat (question mark bubble on the bottom right corner). 

Little Ears Boutique is a small business with a very small team. We will do our best to get back to you as soon as possible or within 24 hours. 

We do not offer any assistance on our social media channels or email. All your information, order & cart is linked to our support chat. It’s easier for us to assist you there. 

Can I purchase in bulk quantities for an organization, school or group?
Yes, we offer discounts and bulk purchasing options for schools and organizations. Please contact us via our support chat for assistance.

Are there any discounts or promotions available? We periodically offer discounts and promotions on our Mickey headbands. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest deals.

Do you accept different payment methods? Yes, we accept various payment methods, including Shop App, credit/debit cards, PayPal, and other secure online payment options.

Do you offer gift wrapping or special packaging options? Not Yet. We are working on to add as an option.

Are the headbands suitable for individuals with sensitive skin, sensory issues or allergies? Our Mickey headbands are carefully crafted and are generally suitable for individuals with sensitive skin or allergies.

Sensory Issues: We do include a rubber grip on all of our headbands, so if you or family members has sensory issues, it may be better to request removal. It can be done via chat once order is placed or simply leave a note on your order.

However, if you have specific concerns, we recommend consulting with a healthcare professional before making a purchase.

Are there any reviews or testimonials from previous customers available for reference?Yes, you can find reviews and testimonials from previous customers on our website or social media channels. We take pride in our products and customer satisfaction, and we encourage you to read about others' experiences before making a purchase.

Understanding Our Processing & Shipping Time

What is processing time? Processing time refers to the period from when you place your order to when it is dispatched from our studio. This includes verifying your order, preparing your items, and packaging them for shipment.

What is your current processing time? Our standard processing time ranges from 1-2 business days, depending on the volume of orders we're handling and the specific items ordered. Some products including, Hats, Visors, Sparkle and customized products may require additional time due to their nature or customization requirements.

Does processing time include shipping time? No, processing time does not include shipping time. Once your order is dispatched, shipping time - the time it takes for your order to reach you - will depend on the shipping method you've chosen.

Can I expedite my order's processing time?  We strive to process orders as quickly as possible, but we offer an option to guarantee fast processing time. During checkout, you may choose the shipping option that starts with RUSH. RUSH will guarantee same day shipping via Priority Mail if placed before 12:00pm EST or next morning if placed after 12:00pm EST.

Do you offer local delivery or pick up ? For customers visiting Walt Disney World in Orlando, FL we offer Resort Delivery. You can order as soon as two days before your trip and we will deliver to you. For same weekend delivery your order must be placed on Friday before 2:00pm or it will be delivered the following Monday.

Do you offer expedited shipping options for urgent orders? Yes, we offer expedited shipping options for customers who need their orders delivered quickly. You can select your preferred shipping method during the checkout process.

How can I check the status of my order? You can check the status of your order by logging into your account on our website or by initiating a chat support session. We'll also send you updates via email as your order progresses.

Can I track my order once it's been placed? Yes, you will receive a tracking number via email once your order has been processed. You can also find the tracking under your account on our website.

How long does it take to receive my order? On average 85% of our orders are being delivered within 5 days. Delivery times vary depending on your location and selected shipping method. Please view checkout page for delivery dates.

Do you offer expedited shipping options for urgent orders? Yes, we offer expedited shipping options for customers who need their orders delivered quickly. You can select your preferred shipping method during the checkout process.

If you have an urgent request, please contact us through chat support to discuss your needs, and we'll do our best to accommodate.

Resort Delivery Orders

Which Resorts do you deliver to ? We are proud to offer delivery to any Disney Resort or Neighbor hotels in Orlando, Florida. 

How do I place an order for delivery to a resort? To place a resort delivery order, select the resort delivery option at checkout. Please ensure your order is placed at least two days prior to your desired delivery date. 

For weekend deliveries, orders must be placed before 2:00 PM on Friday. Orders placed after 2:00 PM on Friday will be delivered on the following Monday.

What information do I need to provide for resort delivery? When placing your order, please provide your full name, the name of the resort, your reservation number, and the dates of your stay. If reservation is under a different name please provide that as well. This information is crucial to ensure that your order is delivered accurately and on time

When will my delivery arrive at the resort? We schedule deliveries to arrive at the resort’s concierge or front desk the night before your confirmed arrival date. This ensures that your package is ready and waiting for you as soon as you arrive.

What do I need to do when I arrive at the resort? Upon arrival, it is your responsibility to collect your package from the concierge or front desk. We recommend notifying them of your delivery upon check-in.

What happens if the resort cannot find my package or refuses to accept it? If the resort staff cannot locate your reservation or refuses to accept the package due to incorrect or missing information, you will be responsible for the cost of a second delivery attempt. To avoid this, please ensure all provided details are accurate.

For a hassle-free delivery experience, providing accurate information and promptly retrieving your package upon arrival are key. If you have any further questions or need assistance, our customer service team is here to help.

Changing Your Address After Placing an Order

Can I change the delivery address after I've placed my order?
Yes, you can change the delivery address as long as your order has not left our studio. Please contact us immediately via our chat if you need to update your delivery address.

What happens if my order has already been shipped?
If your order has already been dispatched, we're unable to change the delivery address. In this case, the customer is responsible for arranging the return of the item to our studio to be eligible for a refund. If you do not have access to that address, unfortunately there is not much we can do and it is your responsibility to recover the package. 

What should I do if I still want it delivered to a new address?
You are welcome to place a new order with the correct delivery address.

Remember, it's important to contact us as soon as possible for any address changes to ensure the smoothest resolution.

Orders Cancellation

Can I cancel my order after placing it? Due to our quick processing and shipping, we can't guarantee cancellations for in-stock orders. However, we encourage you to contact us immediately if you need to cancel, and we'll do our best to accommodate your request before the order ships.

What happens if I want to cancel but my order has already been shipped? Once an order is shipped, it's no longer possible to cancel it through us directly. You may be eligible to return the item after you receive it, depending on our return policy.

How can I request an order cancellation?
Please reach out to us as soon as you decide to cancel your order through our chat support. If we do not see or answer your cancellation request in time the policy still applies that you are responsible for returning the items for a refund.

Will I get a full refund if my cancellation request is successful?
Yes, if we're able to cancel your order before it ships, you will receive a full refund to your original payment method.

Safety and Product Care

Are there any safety considerations for wearing the headbands?
Our Mickey headbands are designed with safety in mind and comply with applicable safety standards. However, please supervise children while wearing the headbands to prevent any accidents or choking hazards. Many of our designs contains small parts that may become loose.

How do I clean and care for my Mickey headband?
To clean your Mickey headband, simply spot clean with a damp cloth and mild soap. Avoid submerging in water or machine washing to preserve the integrity of the materials.

Are there any care instructions specific to the decorations or embellishments on the headbands?
We recommend handling the decorations and embellishments on our Mickey headbands with care to preserve their appearance. Avoid excessive bending or stretching, and store the headbands in a cool, dry place when not in use.