Shipping Policy
Welcome to our shipping guide, designed to help you understand how we handle your orders from the moment you click "purchase" to the time your items arrive at your doorstep.
- Standard Processing: Our current processing time is 1-2 business days for most items, which are ready to ship immediately.
- Custom Orders: Custom, Sparkle, and Modified Ears might need an extra 1-2 days due to the personalized crafting process.
Shipping Options & Delivery Times
- First Class: Expect delivery within 7-9 business days, perfect for non-urgent orders.
- Priority Mail: Choose this for faster delivery, typically within 5-7 business days.
- RUSH Delivery: Need it sooner? RUSH orders are delivered in just 3-5 business days.
- Resort Delivery: Visiting Orlando, FL? We’ve got you covered with our Resort Delivery option.
Important Shipping Notes
- Delivery Estimates: Please note, while 95% of our orders meet our delivery estimates, we rely on USPS, which may face unexpected delays. Therefore, we cannot guarantee delivery times in every instance.
- Order Priority: All orders are processed on a first-come, first-served basis, with the exception of RUSH shipping, which is prioritized for next-morning dispatch.
- Tracking Information: After leaving our studio, USPS may initially not scan packages until reaching a distribution center. Allow up to 24 hours for your tracking information to update. A status of "shipped" means your order is on its way.
Processing Time vs. Shipping Time Policy
Understanding the timeline for receiving your order is crucial, and we want to clarify the difference between processing time and shipping time to help manage your expectations:
- Processing Time: This is the period required to prepare your order for shipment. It includes verifying your order, assembling the products, and packaging. Our standard processing time is 1-2 business days. This does not include weekends or holidays.
- Shipping Time: After your order has been dispatched, shipping time begins. This is the duration it takes for your order to be delivered to you by the courier. The shipping time depends entirely on the shipping method you select at checkout.
- Key Points: Processing time and shipping time are separate phases in the order fulfillment process. The total time from placing your order to receiving it = Processing Time + Shipping Time.
Choose your shipping method wisely based on how quickly you need your order. Options typically range from standard to expedited services.
- Customer Knowledge: By purchasing from our website, you understand and agree to this policy. With all this information we hope you can plan your purchases accordingly, ensuring you receive your orders when you need them. If you have any questions about processing or shipping times, please contact us for further assistance.