• Policy Overview: By purchasing any products from our website, customers acknowledge and agree that they are automatically bound by all terms and conditions outlined in our policies. This includes, but is not limited to, our Shipping Policy, Returns Policy, Resort Delivery Policy, and any other service-related terms provided on our site.
  
• Customer Agreement / Acceptance of Terms: With the completion of any purchase on our website, you, the customer, signify your explicit agreement to adhere to and be bound by these terms and conditions. It is your responsibility to review these policies thoroughly before making a purchase.
  
• Policy Awareness: Our policies are accessible and made clear at various points throughout the website, including at checkout. By proceeding with your purchase, you confirm that you have read, understood, and agreed to these terms.
  
• Updates and Changes: We reserve the right to update or modify our policies at any time without prior notice. Continued use of our website and services following any such changes indicates your acceptance of the new terms.
  
• Customer Responsibilities - Review of Policies: Customers are encouraged to review all relevant policies before making a purchase to ensure understanding of the processes related to shipping, returns, and other service conditions.
  
• Compliance: By agreeing to these terms, customers commit to comply with the guidelines and procedures outlined in our policies.
  
• Conclusion: Purchasing products from our website means entering into a contract with us under the terms and conditions specified in our policies. We aim to provide clear, fair, and beneficial terms to enhance your shopping experience. Should you have any questions or require further clarification on any of our policies, please do not hesitate to contact our customer service team for assistance.
  
• Customer Interaction Policy At Little Ears Boutique, we strive to provide a respectful and positive experience for both our customers and staff. In order to maintain a constructive and safe environment, we reserve the right to refuse service in situations where interactions become disrespectful or abusive towards our employees or other customers.
  
• Policy Details: Respectful Communication: We expect all interactions with our staff, whether in-person, online, or over the phone, to remain respectful and courteous. This includes avoiding the use of offensive language, threats, or demeaning comments.
  
• Refusal of Service: Should a customer engage in behavior deemed rude, abusive, or disrespectful, we may opt to refuse service, cancel orders, or restrict access to our services. This decision is made at the discretion of our management team, prioritizing the well-being of our employees and customer community.
  
• Customer Support: If you have concerns or issues with your experience or service, we encourage you to reach out to our customer support team. We are committed to addressing and resolving any issues in a fair and respectful way.
  
  Thank you for choosing to shop with us, and we look forward to serving you with quality products and excellent service.

Welcome to our shipping guide, designed to help you understand how we handle your orders from the moment you click "purchase" to the time your items arrive at your doorstep.

• Standard Processing: Our current processing time is 1-2 business days for most items, which are ready to ship immediately.
• Custom Orders: Custom, Sparkle, and Modified Ears might need an extra 1-2 days due to the personalized crafting process.

 Shipping Options & Delivery Times

• First Class: Expect delivery within 7-9 business days, perfect for non-urgent orders.
• Priority Mail: Choose this for faster delivery, typically within 5-7 business days.
• RUSH Delivery: Need it sooner? RUSH orders are delivered in just 3-5 business days.
• Resort Delivery: Visiting Orlando, FL? We’ve got you covered with our Resort Delivery option.

Important Shipping Notes

• Delivery Estimates: Please note, while 95% of our orders meet our delivery estimates, we rely on USPS, which may face unexpected delays. Therefore, we cannot guarantee delivery times in every instance.
• Order Priority: All orders are processed on a first-come, first-served basis, with the exception of RUSH shipping, which is prioritized for next-morning dispatch.
• Tracking Information: After leaving our studio, USPS may initially not scan packages until reaching a distribution center. Allow up to 24 hours for your tracking information to update. A status of "shipped" means your order is on its way.

Understanding the timeline for receiving your order is crucial, and we want to clarify the difference between processing time and shipping time to help manage your expectations:

• Processing Time: This is the period required to prepare your order for shipment. It includes verifying your order, assembling the products, and packaging. Our standard processing time is 1-2 business days. This does not include weekends or holidays.
  
• Shipping Time: After your order has been dispatched, shipping time begins. This is the duration it takes for your order to be delivered to you by the courier. The shipping time depends entirely on the shipping method you select at checkout.
• Key Points: Processing time and shipping time are separate phases in the order fulfillment process. The total time from placing your order to receiving it = Processing Time + Shipping Time.

Choose your shipping method wisely based on how quickly you need your order. Options typically range from standard to expedited services.

• Customer Knowledge: By purchasing from our website, you understand and agree to this policy. With all this information we hope you can plan your purchases accordingly, ensuring you receive your orders when you need them. If you have any questions about processing or shipping times, please contact us for further assistance.

• Color and Size: Please note that there may be slight differences in the colors and sizes of some embellishments compared to the photos on our website.

• Responsibility: Once a package leaves our studio, we are not responsible for any lost, damaged, or delayed deliveries.
• Delivered Items: If the tracking number shows an order as 'delivered', we cannot ship a replacement. We recommend checking with your local post office for more details.
• Lost in Transit: For packages lost during transit, we offer a one-time 50% discount code for the purchase of replacement items.
• Delays: We are not liable for delays caused by USPS, or if the production and transit time was not accounted for by the customer. All necessary information is provided before placing an order. However, if the delay is on our part, we will provide a return label.

• Before Shipment: Due to the possibility of same-day shipping, we cannot guarantee order cancellations. If you request a cancellation before your order is fulfilled, we will do our best to accommodate.
• After Shipment: If your order has already been shipped, it is beyond our capacity to cancel it directly. However, we understand that circumstances can change, and we're here to support you through the next steps:
• Receiving Your Order: Upon delivery, you retain the option to return the item in accordance with our return policy.
• Return Eligibility: The ability to return an item and the conditions for a full refund depend on the specifics of our return policy, which covers aspects like the condition of the item upon return and the return timeframe.
• Review Our Return Policy: We encourage you to familiarize yourself with our return policy to understand how you can proceed with returning your order for a refund or exchange.
• Initiate a Return: If you decide to return the item, please follow the instructions provided in our return policy to start the return process.

We're here to assist you through every step of this process. If you have questions about returning an item or need further clarification on our policies, please don't hesitate to reach out to our customer service team.

• Changing Delivery Address Before Shipment: If your order hasn't left our studio, you're welcome to change the delivery address. Please contact us immediately through our chat support to update your delivery details.
• After Shipment - Unable to Modify: Once your order has been shipped, we cannot alter the delivery address.
• Customer Responsibility: It falls upon the customer to arrange for the item's return to our studio to qualify for a refund should the need arise. 
• Non-Accessible Addresses: In situations where you cannot access the initially provided address, retrieving the package will be your responsibility. We regret that our options to assist are limited once the order is in transit.

Important Note: To ensure a smooth adjustment to your delivery preferences, we urge prompt communication on any changes. Our goal is to facilitate a hassle-free delivery experience. For modifications or further inquiries, our chat support is ready to assist you promptly.

• Easy Returns Within 5 Days: At Little Ears Boutique, your satisfaction is our mission. If you’re not happy with your order, you can return it within 5 days of delivery, no questions asked. However, please note the following conditions to ensure a smooth return process:
• Custom and Altered Items: We cannot accept returns or offer refunds for custom-made or altered products due to their unique nature.
• Damaged or Incorrect Items: If your order arrives damaged, defective, or not as ordered, please reach out to us via Chat Support immediately for assistance.
• Condition of Return: Items must be returned unworn and in the same condition as they were received.
• Refund Process: Upon receiving your return, we’ll inspect the item(s) and process a refund to your original payment method within 3-5 business days.

Return Deadline: The package must be handed to and scanned by USPS within 5 days from when the return is approved. If the return is not in possession of USPS by the 5th day you will only be eligible to receive 50% refund. NO EXCEPTIONS. 

• Self-Paid Return: Customers must provide proof of return shipment with a receipt image or tracking info via our support chat.
• Label from LEB: If provided with our return label, no need to update us as we'll have access to tracking info.

Please be aware that this policy is non-negotiable. Unfortunately, we have encountered instances of abuse of our return policy, where customers use items during their vacation and then attempt to return them. This practice is unfair and places a significant strain on our finances as a small business.

Your satisfaction is our top priority! Should you have any concerns or need assistance, don't hesitate to contact us. We value your support and appreciate your understanding of our policy.

How to Process a Return

1. Initiate a Return: To begin your return, please log into your ACCOUNT on our website.
2. Access Your Orders: Enter the email associated with your order to receive an access code. Once you enter the code, you’ll see a portal with all your past orders.
3. Request a Return: Select the order/item you wish to return, and submit your request. We’ll process your return within 72 hours and provide further instructions.

• Safety Considerations for Headbands: At Little Ears Boutique, the safety and well-being of our customers, especially children, are paramount. Our Mickey headbands are crafted in compliance with applicable safety standards to ensure a secure and enjoyable experience. Despite our rigorous standards:
• Supervision Required: We strongly advise that children are supervised while wearing our headbands. This precaution helps prevent potential accidents or choking hazards.
• Small Parts Warning: Be aware that many of our headband designs incorporate small parts. While we ensure these are securely attached, they may become loose over time or with wear.

Liability Statement

While Little Ears Boutique is committed to the highest standards of safety and quality in all our products, it is important for customers to acknowledge that:

Responsibility: Little Ears Boutique cannot be held responsible for any harm, including choking, that may occur due to loose parts or any related incidents while using our products.

Safety Customer Acknowledgment

By purchasing and using our headbands, customers agree to:

• Use Under Supervision: Ensure that any child using our products is under constant supervision.
• Inspect Products Regularly: Regularly check the product for any signs of wear and tear or loose parts to mitigate any potential risks.

Welcome to our Resort Delivery Service, where we bring the magic of our products directly to your stay at any Disney Resort or neighboring hotels in Orlando, Florida. Here's everything you need to know to ensure a smooth delivery experience:

• Resort Delivery Eligibility: We deliver to all Disney Resorts and Neighbor hotels in Orlando, FL.
• Order Timing: Place your order at least two days before your desired delivery date. For weekend delivery, place orders by 2:00 PM on Friday. Orders after this time will be delivered on Monday.
• Required Information: Provide your full name, the resort's name, your reservation number, and the dates of your stay. If the reservation is under a different name, include that too.
• Delivery Schedule: Your package will arrive at the resort's concierge or front desk the night before your confirmed arrival date.
• Collection: Upon arrival, it's your responsibility to pick up your package. Inform the concierge or front desk of your expected delivery upon check-in.
• Missing or Refused Packages: If the resort can't find your package or refuses it due to incorrect or missing information, you're responsible for the cost of a second delivery attempt. Please double-check all details for accuracy.
• Our Commitment: Ensuring your order reaches you seamlessly is our top priority. Provide accurate information and promptly retrieve your package to enjoy a hassle-free delivery experience. Should you need further assistance or have any questions, our customer service team is ready to help.