Shipping policy

Processing & Shipping Policy

Welcome to our shipping guide, designed to help you understand how we handle your orders from the moment you click "purchase" to the time your items arrive at your doorstep.

  • Standard Processing: Our current processing time is 1-2 business days for most items, which are ready to ship immediately.
  • Custom Orders: Custom, Sparkle, and Modified Ears might need an extra 1-2 days due to the personalized crafting process.

 Shipping Options & Delivery Times

  • First Class: Expect delivery within 7-9 business days, perfect for non-urgent orders.
  • Priority Mail: Choose this for faster delivery, typically within 5-7 business days.
  • RUSH Delivery: Need it sooner? RUSH orders are delivered in just 3-5 business days.

Important Shipping Notes

  • Delivery Estimates: We cannot guarantee the delivery times if there is a delay that is the result of unforeseen and uncontrollable circumstances, such as a typo or issue with the shipping address you’ve submitted, poor weather conditions, backlogs at the post office, etc. Packages shipping internationally cannot be guaranteed due to customs, duty requirements or postal service issues that are outside of our control.
  • Order Priority: All orders are processed on a first-come, first-served basis
  • Tracking Information: After leaving our studio, USPS may initially not scan packages until reaching a distribution center. Allow up to 24 hours for your tracking information to update. A status of "shipped" means your order is on its way.

Lost Packages Policy

  • Responsibility: Once a package leaves our studio, we are not responsible for any lost, damaged, or delayed deliveries.
  • Delivered Items: If the tracking number shows an order as 'delivered', we cannot ship a replacement. We recommend checking with your local post office for more details.
  • Lost in Transit: For packages lost during transit, we offer a one-time 50% discount code for the purchase of replacement items.
  • Delays: We are not liable for delays caused by USPS, or if the production and transit time was not accounted for by the customer. All necessary information is provided before placing an order. However, if the delay is on our part, we will provide a return label.