Eligible Delivery Locations
• We deliver to all Disney Resorts and nearby hotels in Orlando, Florida.
Placing a Resort Delivery Order
• Select the “Resort Delivery” option under “Ship” at checkout.
• Please place orders at least two days prior to your desired delivery date.
Weekend Deliveries
• Orders for weekend delivery must be placed by 2:00 PM on Friday.
• Orders placed after 2:00 PM on Friday will be delivered the following Monday.
• For last-minute or weekend orders, please message us via chat to confirm delivery availability.
Required Information for Resort Delivery
• When placing your order, provide:
• Full name, resort name, reservation number, phone number, and stay dates.
• If your reservation is under a different name, include that name.
• ALL information must be sent via our website’s chat support to ensure timely delivery.
Delivery Timing
• Deliveries are scheduled to arrive at the resort’s concierge or front desk the night before your arrival date.
Collecting Your Package
• It is your responsibility to collect your package from the concierge or front desk upon arrival.
• Notify the concierge of your expected delivery at check-in for smoother retrieval.
If Your Package Cannot Be Located or Accepted
• If the resort cannot locate your reservation or refuses the package due to incomplete or incorrect information, you are responsible for the cost of a second delivery attempt.
• To avoid issues, please ensure all provided details are accurate.
For a seamless delivery, accurate information and timely pickup are essential.